Turn happy customers into Google reviews.
One QR code or link. Customers rate you one to five. The happy ones get a direct link to review you on Google. The unhappy ones reach you privately, while you can still fix it.
Included in the one plan. No credit card during the private beta.
Demo data. Buddy Boy Barbecue is a fictional business.
Without Yorvana
- Asking for reviews face to face and forgetting most of the time
- Your happiest customers never leave one
- Bad experiences go straight to Google
- No idea what went wrong until the rating drops
With Yorvana
- One code on the receipt, table or counter
- Happy customers routed straight to Google
- Problems land in your inbox first
- A steady flow instead of an occasional spike
The routing is the whole idea
Every customer gets the same simple prompt: how did we do, one to five. A high rating gets a direct link to your Google review page while goodwill is still fresh. A low one opens a private comment box that reaches you. Nobody is blocked from reviewing you publicly; the difference is that you hear the complaint too, and in time to respond.
One code, anywhere you already are
Print it on the receipt, sit it on the table, tape it to the counter, put the link in a text after a job. It works the same everywhere, so you can try a few placements and keep the one that gets used.
Comments become a record, not a pile
Private comments land in your inbox alongside the customer, so a recurring complaint about a wait time or a dish shows up as a pattern instead of a feeling.
What is included
- QR code and shareable link
- One-to-five star prompt
- Direct Google review handoff for high ratings
- Private comment capture for low ratings
- Comments in your inbox
- Respondents added to your customer list
Questions
- Is this review gating?
- No. Every customer can leave a public review, and nobody is prevented from doing so. What changes is that an unhappy customer is also offered a private route to you first, which is the part most businesses have no mechanism for.
- Where do I put the code?
- Wherever the moment of goodwill is: receipt, table tent, counter, or a text after the job. Most owners try two and keep the better one.
- Does this need an app?
- No. It opens in the phone's browser.
- What does it do to my rating?
- It increases the number of people who are asked at the right moment. That is the mechanism; we do not promise a specific number, and anyone who does is guessing.
Smart Feedback is one of twelve.
Every one of them is in the same plan.