One customer list, built from what already happens.
Everyone who leaves feedback, chats on your site, or comes in from an import lands in one list, ready for review requests, loyalty and gift cards.
Included in the one plan. No credit card during the private beta.
Demo data. Buddy Boy Barbecue is a fictional business.
Without Yorvana
- Names in a notebook, a spreadsheet and a POS export
- No way to reach last year's regulars
- No record of who your regulars actually are
- Sending everything to everybody
With Yorvana
- One list that fills itself
- Lapsed, VIP and birthday segments, ready when you need them
- Review requests and loyalty run from the same list
- Yours, and portable
It fills itself from the rest of the product
A feedback respondent, a chat visitor who left an email, an imported POS list. They arrive in the same place without you maintaining anything. A customer list only works if keeping it current is not a chore.
Segments you would actually use
Birthday this month. Lapsed sixty days. Top ten percent by spend. These are the three views that tell a small business who to thank, who to win back and who to reward, so they are built in rather than something you construct with filters.
It stays yours
Import what you have, export what you build. We do not sell or share it, and we do not hold it hostage to keep you subscribed.
What is included
- Automatic capture from feedback and chat
- CSV import from your POS or spreadsheet
- Birthday, lapsed and VIP segments
- Feeds review requests and loyalty directly
- Export at any time
- Consent tracked for SMS
Questions
- Where do the customers come from?
- Feedback responses, chat conversations where someone shares an email, and any list you import. Nothing is bought in or scraped.
- Can I get my list out?
- Yes, export whenever you want.
- How is SMS consent handled?
- Consent is tracked per contact, and opt-outs from an inbound keyword are honoured before anything else happens on that message.
- Is there a contact limit?
- No. The plan does not meter customers.
Customer audience is one of eleven.
Every one of them is in the same plan.