Data Deletion

You can request deletion of your Yorvana account and all associated data at any time, free of charge, by either of the methods below. Most deletion requests are completed within 7 business days; we will confirm completion via the email address on your account.

Method 1 — Email

Email hello@yorvana.com from the email address on your Yorvana account, with the subject "Data deletion request". Include any merchant business name on the account so we can locate the record quickly.

Method 2 — Contact form

Use our contact form and select "Data deletion request" from the dropdown. This is the easiest option if you are sending the request from an email address other than the one on your account.

Method 3 — Disconnect via Facebook

If you connected Yorvana to your Facebook or Instagram account, you can also remove our app from your Facebook Settings (facebook.com/settings → Business Integrations). Doing so will automatically notify Yorvana via Facebook's data-deletion callback, and we will delete your data and confirm via email within 7 business days.

What gets deleted

When you request deletion, we delete the following from Yorvana systems:

• Your account profile and login credentials
• All merchant business data you uploaded (menus, customer lists, content drafts, brand voice settings)
• All processor statements you uploaded for audit, and all derived audit data
• OAuth connections and access tokens for any platforms you linked (Google Business Profile, Facebook, Instagram, etc.)
• Sub-processor copies — we instruct Anthropic, Supabase, Vercel, and other sub-processors to delete or anonymize your data per their published deletion timelines

What we may retain

We retain a minimal record of the deletion request itself (date, account ID, confirmation code) for our own audit log, in a form that does not identify you personally. We may also retain data we are legally required to keep (for example, financial records for tax compliance). We never retain data for marketing or analytics purposes after deletion.

Questions

If you have questions about what data we hold, request deletion of only part of your data, or need a deletion timeline faster than 7 business days, email hello@yorvana.com.